Monday, January 4, 2016

Newmarket Mitsubishi is The Worst Kind of Dealership

UPDATE: After posting this article I was contacted by the dealership's manager.  He feigned concern and claimed he wanted to help but they still have done nothing.

Sometimes when you buy a car you get a dud.  Sometimes when you buy a car you get a dealership that's a dud.  If you’re really unlucky you get a dealership and a car that's a dud.  This is what my girlfriend was unlucky enough to receive when she bought a new 2014 Mitsubishi Outlander from Newmarket Mitsubishi.

When we went out to look for a new car I stressed to her that we should look around at several cars before settling on something.  The first dealership we went to was Newmarket Mitsubishi and the first car we checked out was the 2014 Outlander.  When I saw the car I was instantly ready to keep looking because I’m sorry but that car is UGLY!  She however loved the 7 passenger seating, all the nanny controls, and the 0% financing Mitsubishi was offering.  Paolo the salesman seemed a little sleazy to me but aren’t most car salesmen?  So needless to say she came home with a 2014 Outlander.

When she left they gave her two key fobs.  One was a regular key fob and the other was a key fob with remote start.  I asked her, “Did they give you a second fob that I could carry?”  So we tried to get the car to work with just the remote start fob and it would not work, insisting that the other key be present.  So the two key fobs wouldn't work when separated?  Well one would work independently the other with the remote start would not.  It was like a completely different fob just for remote starts and nothing else.  What sense does this make?  So she called and they said, “Oh so sorry I could have sworn we gave it to you two that worked separately.  We we'll get you one.”  Great!

A second problem was that often when you remote start the car and then get out there and put it in drive it would die.  Then you have to put it back in park and start it again and it would be fine.  After a service appointment the problem still happens.

Now most recently the auto hatch no longer goes up and down but instead just beeps at you and waits for you to do it manually.  So for me the build quality for that car is bad.  It seems that Mitsubishi really can’t handle long term use of fancy and unnecessary electronics. 

So now talking about the dealership.  As I said above she called Newmarket Mitsubishi and asked for a second key fob for the car.  Weeks later still no key, months later, still no key.  She finally decided that she should resort to calling almost daily and rather than helping her they ignored her calls and just wouldn’t answer.  To test this she called on her phone and it would ring and ring forever.  Then she reached over and tried a company phone with a different caller ID and they answered instantly.  I was shocked to hear they actually refused to take her calls.  What kind of business does this?  You sell a car and then kick the customer in the ass and hope to never see them again?  I’ve heard of this asshole service from dealers when the person has a used car but never when it’s a new car is still under warranty.  What kind of bullshit is this?

So currently we still don’t have the correct key fob and the automatic hatch lid is still broken.  I would strongly discourage anyone from buying a Mitsubishi and even more strongly discourage them from buying it from Newmarket Mitsubishi 301 Mulock Dr. Newmarket.

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