Wednesday, June 13, 2018

Barrie Ford Really Disappointed Me

UPDATE:  This morning I received a message from Barrie Ford about my negative service review and it succeeded to make me more upset than I was.  It was from service guy Brian.  Brian was very upset not that I had a bad experience but that my review reflects badly on him.  Brian said, "I wasn't there when you picked up your car but I'm in charge of your service ticket so it reflects on me." 

The survey I received wasn't asking, "How did Brian do?" The survey asked, "How did Barrie Ford do?" If Brian is in charge of my service ticket then Barrie Ford must expect Brian to make it right either by calling the customer and apologizing &/or talking to the people that were there when I picked up my car and explaining they screwed up.  Brian should NOT be calling me up as if I did something wrong by giving a bad review.

I'm not asking for money back. I'm not asking for something free.  I'm just asking for Barrie Ford admit their fault and say they are sorry.  I'm not an elitist, I don't expect the dealer to kiss my butt when I come to visit because I have performance cars.  I just want them to care for the cars as much as I do.  I want to get my car back and have a feeling it was well looked after.  I did not feel this way when I picked up my car.  I felt like I was another person they needed to get out the door.

Last Wednesday I took my Focus RS into the Barrie Ford dealership because of the head gasket recall.  Barrie isn't close to where I live, it's about an hour from my home and several hours from my work. They had to do a pressure test and kept it overnight.  In the morning informed me that it failed the test and needed the head gasket replaced.  They offered a rental car but I said I’d just drive my Shelby.  Monday afternoon I received a call that it was ready for pickup  So they had the car 6 days.

I arrived Tuesday afternoon and when they brought the car around it was a mess, covered in dirt, water spots, and bird poop.  It also didn’t have a full tank of gas.  What they hell?  Where is the customer service?  I take my car in for a recall so something Ford screwed up.  I don’t use the rental service so saving them money and they don’t even wash off the bird poop??

Mechanically it seems sort of okay.  However since I got it back it seems to sputter a lot when you first start it until the revs drop.  We'll see if that develops into something bad.  Also I asked, "The head gasket change required they change the oil didn't it?" The guy said, "I dunno." "Well is there anything I need to watch out for or should a take it easy for a few miles?" He said, "I don't know. I didn't work on it."  WTF???

Barrie Ford is the only SVT dealership in my area so I suppose they suck up more to the higher paying customers but I bought the high priced Focus RS from them and I have a Shelby GT500 that I might want to trade for another someday.  But after this experience I REALLY don’t know if I will be returning to buy from them.

The GT500 has an airbag recall to fulfill and I haven’t decided if I’m going to take it there or not.  On the one hand it costs them money for free fixes so that’s nice but do I want them touching my Shelby??

My girlfriend has a 2014 Mitsubishi Outlander and her dealership in Newmarket is really awful.  They talk down to her, talk her into doing unnecessary repairs, tell her they fixed something when they didn't, etc but even they always wash her car when they give it back.  lol

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